Refund policy

We want you to love your Honeymoon Hair experience as much as we do, but we know things don’t always go to plan. Here’s how our returns and refunds work:

We do not offer refunds for "change of mind" purchases, ordering the wrong item, or for reasons unrelated to a product defect or an error on our part. Our extensions are custom-made, and slight colour variations are a natural part of the process - these are not considered defects. Different screens and device settings can also impact how colours appear, so keep that in mind when ordering.

If you believe your product is defective or not as described, please reach out to us. Refunds will only be issued once the item has been returned to us, assessed, and confirmed to meet the criteria for a refund. The hair must be in its original condition, with the security ties still intact.

Please note, we are not responsible for any return shipping costs, and refunds will not be processed until we receive and inspect the returned product.

At Honeymoon Hair, we’re committed to making sure you have the best experience possible. If you have any concerns, get in touch with us - we’re here to help!