Terms of service

Welcome to Honeymoon Hair! By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order or using our services.

1. General Information

Honeymoon Hair is South Africa’s DIY hair extension brand, offering semi-permanent extensions made from 100% human hair. By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to make online purchases.

2. Product Information

Our extensions are custom-made from natural hair, which means slight variations in colour, texture, and appearance may occur. These are not considered defects but rather a reflection of the uniqueness of each batch. Colours may also appear differently depending on your screen or device settings.

3. Ordering

When placing an order, you agree to provide accurate and complete information. Orders are subject to availability, and we reserve the right to refuse or cancel an order for any reason, including errors in product pricing or availability.

4. Payment

All payments must be made in full at the time of purchase. Prices listed on our website exclude shipping costs, which will be calculated at checkout.

5. Shipping

We aim to ship all orders promptly, but delivery times may vary depending on your location. Once an order is dispatched, we are not responsible for delays caused by couriers, customs, or other unforeseen circumstances.

6. Returns and Refunds

We do not offer refunds for "change of mind" purchases, ordering the wrong item, or slight colour variations. Refunds are only issued for defective products or items not as described, provided they are returned in their original condition with security ties intact. Please refer to our Returns and Refunds Policy for full details.

7. Care and Use

Our extensions are designed to be durable and long-lasting with proper care. However, improper use or failure to follow care instructions may shorten their lifespan. Honeymoon Hair is not responsible for damage caused by misuse, neglect, or failure to follow instructions.

8. Intellectual Property

All content on this website, including images, text, and graphics, is the property of Honeymoon Hair and may not be copied, reproduced, or used without our permission.

9. Liability

Honeymoon Hair is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the product purchased.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of any revised terms.

11. Contact Us

If you have any questions about these Terms of Service, please get in touch with us at info@honeymoonhair.co.za.

Thank you for choosing Honeymoon Hair - we’re here to make your hair journey as effortless and empowering as possible!